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Newsletter
September 2007

Welcome to our September 2007 newsletter!

In this month's newsletter:

News from CEO David Baumgarten

2007 BEC Australia Awards for Performance - nominations close this week
2006 Census - helpful info now available online
2006 Census Data: The Results Are In!

CareerMums - an innovative approach to staff shortage
Report recognises small business contribution
Coalition and Opposition policy on independent contractors

Turning Complaints into Compliments
Cutting Edge Customer Service
Do a Deal

Dos & Don'ts of Trade Marks
Smart Business - The Basics of selling on eBay
Advanced eBay Training

Keeping Customers Loyal
Business Directory - New listings
September Rack Rates - Meeting and Training Rooms

DATES FOR YOUR DIARY

  • Turning Complaints Into Compliments - 5 September
  • Cutting Edge Customer Service (Randwick Business Breakfast Series) - 6 September
  • Do a Deal (Randwick Business Workshop Series) - 17 September
  • Discover Your Community: 2006 Census Data - The Results Are In! (Newtown Business Breakfast Series) - 18 September
  • Keeping Customers Loyal (Burwood Business Networking evening) - 18 September
  • Strathfield Business Workshop Series - The Do's & Don't of Trade Marks - 25 September
  • Smart Business: The Basics of Selling on eBay Evening Session - 25 September
  • Advanced eBay Training - 26 September

To find out more and book online see our Networking Calendars:
ESBEC - Networking Calendar
Clearly Business - Networking Calendar

News from CEO David Baumgarten

As I write this I am reflecting on the last two months. All I can say is, WOW, staff shortages sure can provide challenges.

Operating a business enterprise centre is no different to running a business. In past newsletters, I have shared many business challenges with you. As you may know, I have had a major change in staff. Four staff moving on out of a total of nine. Nichole moving to Parkes, Vanessa to Italy, Stuart to other employment and now Leona is moving to Melbourne. Oh, the challenges!

The good news is we have appointed Diane O'Keeffe as Manager Operations and Danielle Cope as NEIS Support at Bondi Junction. Welcome to the team.

Some other good news is that the star rating for the NEIS program has been released. We have maintained our 4.5 star rating (out of 5) which positions us in the top 10% Australia-wide and highest performer in the Sydney region. Thank you to a dedicated team.

One of the best parts of my job is the people I get to meet. During the month I attended the ATO Launch of Compliance Program 2007-08. I met Tax Commissioner Michael D'Ascenzo and Deputy Commissioner Micro Enterprises and Individuals Erin Holland. I was very impressed with how approachable and open to feedback they were.

More than 40 people attended our monthly Business Lounge on 23 August, including Ben Englefield and Steven Hooper from City Ford.

Small Business September 2007, hosted by the Department of State and Regional Development, is a month-long program of workshops and other events to assist small to medium business owners. Check out http://www.smallbiz.nsw.gov.au/sbmonth/ for all the details.

Do not forget to check our Community Noticeboard for other events in your area.

Hope to see you at one of these events or one of our own during the month.

Cheers

David Baumgarten
CEO

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2007 BEC Australia Awards for Performance - nominations closing this week

The 2007 BEC Australia Awards for Performance will be held in October (next month), with nominations closing 7 September. The awards are proudly sponsored by business.gov.au and the Australian Tax Office Small Business Program.

The aim of the BEC Australia Awards is to highlight the excellence that exists within the national BEC network and recognise:

  • Business Enterprise Centres, their management and staff whose business practices, innovation and core service delivery has realised outstanding outcomes and economic benefits to their local communities
  • Business Enterprise Centre Managers who have displayed innovative leadership in managing a BEC, and
  • BEC clients who have excelled with the assistance of their local BEC.

Clients may nominate their local BEC by going to the BEC Australia website at www.beca.org.au and following the prompts. They must note the name of the BEC and comment as to why the BEC and/or manager deserves the award as "Best BEC".

Nominations close 7 September 2007.

For further details visit www.smallbusinesssummit.com.au.

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2006 Census - helpful info now available online

The first release of data from the 2006 Census has been made available on the ABS website. If you're keen to see the first cut of numbers for your area go to www.abs.gov.au.

The Quick Stats summary for your region will give you:

Person Characteristics

  • Age groups
  • Country of birth/languages etc.
  • Median income

Family Characteristics

  • Numbers of families of different types (e.g. singles, couples, with or without kids)

      Dwelling Characteristics

    • Types - i.e. house/flat and renting/owning
    • Median rents/repayments
    • Occupants - families, lone persons etc.

        Some more detailed tables are available under Census Topics/Tables. These include the QuickStats but also include:

        • Details on population by age
        • Earnings (read spending power!) for individual and households
        • Qualifications
        • Housing costs.

        If you choose the 'Topics' option you'll notice a prompt quite early on for 'Place of Usual Residence' or 'Location on Census Night'. Choose the Place of Usual Residence as this removes the tourists from the counts for your area. This is a bonus as this data has not been available for some time in previous years. It is especially important for people in winter wonderland areas full of tyre-kickers in August - like the ski areas and Far North Queensland!

        The more interesting data (from an economist's point of view) on occupations, industries of employment etc. will be released in October.

        As many of the people I work with regularly already know, I am particularly keen on tracking the characteristics of newcomers - things like the incomes, household type and occupations of people who have moved into an area in the 12 months and 5 years to August 2006. This data will also be available in October.

        Please give us a ring or an email if you'd like any help making sense of the new data. We'll be concentrating on getting ready for analysis of the second release later in the year and will keep you informed about how we are going.


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        2006 Census Data: The Results Are In!

        Newtown Business Breakfast, 18 September

        The Australian Bureau of Statistics, Australia's national statistical agency, has a wealth of information freely available to assist business and community-based decision makers.

        The ABS is hosting an informative breakfast seminar to help you understand what information is available and how to access it.

        To find out more and book online see our Networking Calendars:
        ESBEC - Networking Calendar
        Clearly Business - Networking Calendar


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        CareerMums - an innovative approach to staff shortage

        A main topic of conversation I am having with employers is the current skills shortage. It is obvious some innovative thinking in relation to our staffing situation is required. We are now starting to see a number of businesses being launched targeting the untapped resource of mums at home.

        CareerMums is a new service for progressive employers looking for new and better ways to provide family friendly and flexible work initiatives for the benefit of their employees and their business.

        This service can assist with:

        • developing simple and effective flexible work/life balance policies that work
        • creating increased workforce flexibility to meet the demands of your business and employees
        • retaining your talented female workforce with return-to-work programs
        • providing your working parents with a toolkit to manage life in the workplace as a parent.

        BEC members will receive a 20% discount for using the CareerMums service. Just mention BEC when you contact them. Visit www.careermums.com.au for further information and contact details.

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        Report Recognises Small Business Contribution

        Minister for Small Business and Tourism Fran Bailey has launched Encouraging Enterprise, the annual small business report that highlights the success of Australia's 1.88 million small businesses.

        "It is important to recognise the significant contribution the small business sector makes to the Australian economy," Fran Bailey said. "Small business is now more important than ever as it continues to drive innovation, exports and jobs growth.

        "Since June 2003, the number of employing small businesses has increased by 31 per cent. Small businesses provide employment for almost 3.7 million people, accounting for almost half of private sector employment."

        Encouraging Enterprise features case studies highlighting growth success stories of a number of small businesses across a range of themes including exporting, innovation, entrepreneurialism and intellectual property.

        The report can be found at www.industry.gov.au/smallbusiness.


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        Coalition and Opposition Policy on Independent Contractors

        Over the last 6 months or so, the Independent Contractors of Australia (ICA) has been in a process of positive policy engagement on key independent contractor issues with both the federal Coalition Government and the ALP.

        The ICA team has appreciated the constructive and frank discussions.

        The results from these discussion are now available on the ICA website. For more details about the questions, responses and ICA commentary, please go to www.contractworld.com.au.

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        Turning Complaints into Compliments

        Workshop, 5 September

        Smart businesses welcome complaints or disappointments from customers, because they understand the many positives that flow from effective service recovery.

        This event is a must for those in the services industry. To find out more or book online please see our Networking Calendars:
        ESBEC - Networking Calendar
        Clearly Business - Networking Calendar


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        Cutting Edge Customer Service

        Randwick Business Breakfast Series, 6 September

        In today's tough and competitive business environment, success often comes down to consistently delivering that little bit extra to every customer we have contact with.

        Come to this business breakfast and learn some great tips for improving your customer's experience with your business.

        To find out more or book online please see our Networking Calendars:
        ESBEC - Networking Calendar
        Clearly Business - Networking Calendar


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        Do a Deal

        Randwick Business Workshop, 17 September

        In this workshop we show you how to respond if you are challenged with legal action. We show you alternative avenues or ways to continue to operate your business.

        A one-hour presentation will be followed by cheese, wine and soft drink, giving attendees the opportunity to network.

        This workshop is presented by Randwick Council, Randwick Combined Chambers of Commerce, Randwick Tourism, Eastern Suburbs BEC, IP Australia and Southern Courier.

        To find out more or book online please see our Networking Calendars:
        ESBEC - Networking Calendar
        Clearly Business - Networking Calendar


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        Dos & Don'ts of Trade Marks

        Strathfield Business Workshop, 25 September

        Trade mark protection is the key to securing the brands and images that distinguish your business and products from your competitors. It is a valuable asset in building the profitability and goodwill of your business.

        This presentation will teach you the essential tools to get it right and enable you to choose the 'strongest' mark possible and make you aware of the problems with relying on a business or company name.

        A one-hour presentation will be followed by cheese, wine and soft drink, giving attendees the opportunity to network.

        This workshop is presented by Strathfield Council, IP Australia, Cumberland Newspapers and Clearly Business Enterprise in celebration of Business September.

        To find out more or book online please see our Networking Calendars:
        ESBEC - Networking Calendar
        Clearly Business - Networking Calendar


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        Smart Business - The Basics of selling on eBay

        Evening Session, 25 September

        Do you have a basic understanding of how eBay works but little or no experience in selling on eBay? This workshop will give you the skills you need to start trading effectively on the largest online marketplace in the world.

        To find out more or book online please see our Networking Calendars:
        ESBEC - Networking Calendar
        Clearly Business - Networking Calendar


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        Advanced eBay Training

        26 September

        Building on the basics course (details above), this workshop gives you the knowledge to take your eBay business to the next level.

        To book your place for this workshop or for further details check out our training calendars.
        ESBEC - Training Calendar
        Clearly Business - Training Calendar


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        Keeping Customers Loyal

        Burwood Biz Networking evening, 18 September

        Learn + Network

        Be inspired and entertained by marketing expert Jack Fraenkel as he shares his knowledge on keeping customers loyal.

        Strengthen and create new business connections over a drink and appetising cocktail food at this great opportunity to meet other local Burwood businesses.

        To book your place or for further details check out our training calendars.
        ESBEC - Training Calendar
        Clearly Business - Training Calendar


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        Business Directory - New listings

        If you are looking for a business we encourage you to support those who support the BEC.

        Netfusion Design: Web Developer, website, domain names, web hosting, graphic designer.

        National Sales Academy: Become a sales and communication professional.

        Active Body Therapies: Corporate massages, seated massages, workplace massage, events and exhibition, golf day massage, sports and remedial massage, relaxation massage.

        Colourscape Gardening Services: Specialist in garden maintenance, landscaping and lawn mowing, servicing the Hills District, Northern Suburbs and North Shore.

        Figures Please! Bookkeeping & Management Support: Bookkeeping Services for small business in Sydney, authorised ATO BAS service provider, GST, payroll reconciliation, MYOB set up and support.

        Niche Construction Management PTY LTD: Office fit-out, office refurbishment, construction management, office refurbishment, shop fitting, shop refurbishment, construction, building, builder.

        Mobile Pilates Oz Style: Pilates at home, one to one consultations, develop customised exercise programs that incorporates total wellbeing.

        Interface: Working capital finance for business, flexible program of invoice discounting.

        AC Signs - Printing: Signage, digital printing, business cards, stationery and so much more. If you have an idea we will make it work! Just check out our site.

        Razor Pulse Technologies Pty Ltd: flexi fusion™ Content Management System, e-Commerce, flash and shockwave, interactive media, 3D animation, IT consulting.

        Acme Pacific/Principal Soft Tech: Custom application development, web-based ERP development, web development, IT consultancy, software development.

        PNA Legal: Retail leases, small business, restaurant and cafe consultancy, business sales, purchases and partnerships.

        Woollahra Bookkeeping Services: Comprehensive bookkeeping services including budgets, payroll, reconciliations, forward planning.

        BlackMax Media: BlackMax Media offers award winning web design, website promotion, graphic design and online marketing services.

        Percept Creative Group: Percept is a leading brand design agency in Sydney's south. Specialists in corporate identity, corporate design, branding, packaging and website design.

        Urban Corporate Furniture: Supplier of office furniture products and services. The Business Directory is reached from the main menu of our website.

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        September Rack Rates - Meeting and Training Rooms

        Each month we will advertise our city meeting rooms and training rooms that are available at 'rack rates'.

        Training room

        Normally $440 per day (GST inc), in September take advantage of the special one day rack rate of $220 per day (GST Inclusive).

        Available dates: 17 September, 18 September and 20 September,
        Level 19,323 Castlereagh St Sydney

        Visit www.clearlyoffices.com.au for more information.

        Meeting Rooms

        Nil.

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        Newsletter edited by Harvest Communication

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      • Photo'S Business September 2007 events
         
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